detentioniq

Detention revenue recovery

Get paid for every hour your trucks wait.

detentioniq captures dwell from your ELD, builds the proof, and invoices it — so you stop writing off detention you already earned.

Get a free teardownHow it works

ATRI, September 2024: carriers invoice detention 75% of the time and get paid on 55% of those bills — about 41% of what you earn actually lands.

Detention event

Auto-captured
Facility
Memphis DC
Dwell over 2h
2h 35m
Rate
$63.71/hr
Billable
$164.58

Illustrative example. Proof attached: GPS geofence + ELD on-duty timestamps.

See it work

One load, from check-in to paid.

01 · Arrival

The truck checks in. The clock starts.

A Samsara or Motive geofence entry starts dwell against free time. Around the appointment, the driver gets a tap-to-share location link by text.

The case clock: 6.5 hours at the dock, $337.50 billable
Text message
Ridgeline Freight: tap to share your current location for load LD-48213: [app URL]/track/[token] Reply STOP to opt out.
Driver gets a location link

02 · Notice

The notice goes out before the deadline.

Claims die on a missed notice, not weak evidence. The pre-detention notice is emailed to the broker from your own mailbox before free time ends.

Pre-detention warning for LD-48213, Coyote Logistics, scheduled
Email to detention@coyote.comSent automatically
Detention notice — load LD-48213
Detention notice for load LD-48213. The driver is approaching detention. Arrival: Oct 14, 2026, 1:10 PM CDT Detention start: Oct 14, 2026, 3:10 PM CDT This notice is being sent to preserve the carrier's contractual detention rights.

03 · Evidence

The proof is assembled as it happens.

Arrival and departure, ELD logs and documents attach to the case. Gaps are flagged with where to get them.

Evidence required to win this claim: 1 of 3 required items still missing
  • Geofence arrival and departure
  • ELD log from Samsara
  • Shipper-signed BOL
  • Gate in/out log: ask the facility

04 · Claim

The claim is filed with its proof attached.

Once the evidence is complete, the claim is emailed to the payer with the proof package linked.

Claim for Coyote Logistics, $337.50, status Sent
Email to detention@coyote.comSent automatically
Detention claim — load LD-48213
Detention claim for load LD-48213. Claimed amount: $337.50 USD Detention basis: 270 minutes Evidence packet: [signed link] Please confirm receipt and payment status by replying to this email.

05 · Follow-up

Unpaid claims get chased on schedule.

Up to four follow-ups go to the payer on a set cadence. The sequence pauses on its own when a dispute opens.

$337.50 outstanding, 0-30 days, follow-up 1 of 4 sent Oct 9, 2026
Email to detention@coyote.comSent automatically
Payment status requested — Detention claim LD-48213
Follow-up 1 for the Detention claim on load LD-48213. Detention basis: 270 minutes Claim amount: $337.50 Outstanding: $337.50 Please confirm receipt and the expected review date.

06 · Collected

The payment lands and reconciles.

Remittance lines match to claims, short-pays are flagged, and the check is applied in one pass.

Remittance line INV-000104 for $337.50, matched
Applied to the claim$337.50INV-000104 · matched on invoice number

07 · Every party

Every side of the load, handled.

The driver, the broker and the payer each hear from you at the moment it counts. Nobody on your team writes the message.

  • SMS
    Driver · around the appointmentTap to share your current location for load LD-48213
    Location link
  • EMAIL
    Broker · before free time endsDetention notice — load LD-48213
    Sent automatically
  • EMAIL
    Payer · evidence completeDetention claim — load LD-48213
    Sent automatically
  • EMAIL
    Payer · until it is paidPayment status requested — Detention claim LD-48213
    Sent automatically
detentioniq

Recover the detention you're already owed.

Fewer than half of detention invoices get paid. (ATRI, 2024)

Get a free teardown

Arrival1 of 8

The problem

You're owed the money. It leaks out before you collect.

94.5% of fleets now charge a detention fee, and fewer than half of those invoices get paid. Most of it never lands — because proving dwell, after the fact, is manual and easy to dispute.

39.3%

of stops involve detention. (ATRI, September 2024 — 2023 data)

41%

of the detention you earn is what you actually capture — carriers invoice 75% of the time and collect on 55% of those. The other 59% leaks. (ATRI, September 2024)

49%

of carriers always attempt to collect detention. The rest let it go some or all of the time. (OOIDA, 2023)

How it works

Four steps, then it runs itself.

See the full breakdown
  1. 1

    Connect your ELD

    Samsara, Motive, or your existing GPS. Facilities are geofenced automatically.

  2. 2

    Detect the dwell

    We flag any stop past your threshold — 2 hours by default, configurable per customer.

  3. 3

    Build the proof

    GPS geofence plus ELD timestamps assemble a record that holds up in a dispute.

  4. 4

    Invoice & track

    Generate the detention invoice and watch billed-vs-paid until the money lands.

What you get

Three things change.

Recover written-off revenue

Stop eating detention you never billed. Every qualifying stop becomes an invoice instead of a shrug.

Proof that survives disputes

GPS geofence and ELD on-duty timestamps, packaged per event — so 'prove it' stops killing your claims.

Know which customers cost you

Facility scorecards rank where your trucks sit longest, so you can renegotiate the worst offenders.

Built for your fleet

Made for 50–200 truck carriers.

The average detention fee runs $63.71/hr against $66.65/hr of operating cost (ATRI, September 2024) — an hour on the dock loses money even when you bill it, and loses all of it when you don't. Fleets your size have the least time to chase it manually. detentioniq works with the ELD you already run.

  • Dry van
  • Reefer
  • Flatbed
  • Specialized

See what detention is costing you.

A free teardown of your detention leakage — no pressure, no contract.

Get a free teardown